American Support, an award-winning leader in business process outsourcing, announced today that it is changing its name to Bernard. The change reflects the company’s growth and expanded capability to provide end-to-end customer relationship support, sales and management solutions to its growing roster of telecommunications, cable, retail, travel and finance industry clients.
“Our new name — Bernard — emphasizes our dedication to supporting our clients’ customer relationships,” says Matt Zemon, Bernard chief executive officer. “Our driven staff will move mountains in order to find solutions. A customer’s experience is as important to us as it is to our clients.”
In addition to a name change, Bernard has increased in size to include nine onshore, near-shore and off-shore call center locations with over 3,000 seats. The added locations and highly trained staff make it easier for Bernard to provide the agile, end-to-end solutions it is known for, including inbound telesales, PACE-SRO certified outbound telesales, technical support, billing support, and customer retention services. Bernard is also the only reseller of CSG International services and solutions.
“Our goal at Bernard is to help take our client’s business where it needs to be, whether it’s increasing revenue, upping conversions, or offering a better overall customer experience,” says Zemon. “We ask questions. We listen. We understand that every call we handle we do as an extension of our client. At the end of the day, we’re a group of dedicated people ready to solve problems.”
The new name is effective immediately and will be implemented across the company’s products and services.
Bernard offers agile, end-to-end customer acquisition, care and continuity solutions through our dedicated and highly trained call center staff. We help businesses reach their goals by increasing revenue, upping conversions, or simply offering a better customer experience. With nine onshore, near-shore and off-shore call center locations, Bernard provides smarter and scalable customer relationship management and sales solutions. Formerly American Support, Bernard is the trusted provider for Comcast, the NCTC Preferred Billing and Customer Care Provider, nine time Stevie Award® winner, a Top 100 Company For Remote Work, a Top 10 Place to Work in Cable and has been listed twice as one of America’s fastest growing companies in the Inc 5000. For more information, please visit bernardbpo.com.