We help grow revenue and subscribers for our clients

The telecommunications industry is shifting fast. There are lots of ways for customers to get faster internet, or the programming they desire and companies now compete fiercely on customer experience.

Bernard has a proven 30-year record with top telecommunication providers, delivering the highest level of service possible across their customers’ lifecycles with all products.

Our reps will help assemble the telecom solutions you need to create a superb customer experience while also driving efficiency and reducing expenses. We know how to help keep satisfied subscribers. Talk with us.

When you want telecommunications billing systems knowledge

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Getting a vendor up to speed on your billing system can be tedious.  You don’t have to with Bernard. We are experienced and experts with all the major telecommunications billing systems: CSG International, AmDocs, ICOMS (Convergys) and more.  

Bernard is the only reseller of CSG International. We provide conversion and back office support, and even full billing administration services if you require. 

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Inbound Care & Telesales

Each call is an opportunity, but only if it’s through a natural conversation. We’ll gently discover what additional services would benefit your caller and guide them through the process of buying them.

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Outbound Telesales

We are PACE-SRO certified and were one of the first companies to develop a TCPA regulatory compliant cellular phone dialing solution.

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Chat and email support

Email and chat have become the preferred way for customers to seek out service. We make sure queries through these channels are answered quickly and accurately. This also reduces your call center costs.

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Technical Support

Secure, always-on technical support is at the heart of a great customer experience. We offer video, phone, and internet support to resolve your callers’ problems quickly.

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CSG International

We are the only company ever allowed to resell CSG International in CSG history. Because of this, we have extensive billing systems knowledge. From turn-key telecom billing systems to help with seasonal data input needs, we’ve got you covered.

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Billing support

Our call center agents and back office billing administrators know all the major telecommunications billing systems: CSG International, AmDocs, ICOMS (Convergys) and more.

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Customer retention

Better customer lifecycle management happens through the right conversations at the right time. Each customer touch point is an opportunity to create moments that matter.

Trusted partner of most of the top 100 communication service providers

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Bernard is the only company CSG allows to resell CSG International the premier customer care and billing suite that is used by more cable and satellite subscribers than any other platform.

Because of this especially close relationship, we have comprehensive understanding of its billing systems.  

Whether you want a wholly outsourced, turn-key billing system or just support for your seasonal data input needs (or anything between), Barnard can answer your billing system requirements.  

 

Serving six of America’s top 10 multichannel providers

CSG's pre-integrated platform supports more than 48 million subscribers of convergent voice, video and data services and is used by 90,000 customer service agents every day.

From managing field technicians and financials to enhancing enterprise security to producing and distributing more than 65 million statements every month, CSG’s solutions are the undisputed choice for the industry’s leaders.

CSG International services include:

  • Icons_telecom-01Complete billing system and subscriber management solutions
  • Icons_telecom-02Order Entry
  • Icons_telecom-03Billing conversion support
  • Icons_telecom-04Billing administration
  • Icons_telecom-05Project management

We generate results for the telecommunications industry

350,000 Telecom touchpoints per week.

We provide bilingual support for sales, tech support, customer service and retention from domestic, nearshore, and offshore support services for many of the nation’s telecommunications majors.

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