Wherever your customers need help, Bernard is there

Travelers often need immediate, personalized attention when problems arise. Our agile technology, hiring methodology and training practices makes sure they get the help they need, right away. And our quality assurance program makes sure their experience is as hassle-free as possible — so your insurance product stands out from the pack. 

We have more than 30 years of experience working America’s top insurers. Whether it’s an ongoing relationship, a seasonal peak or an emergency situation, we know how to deliver the highest level of service possible across their customers’ lifecycles.

Get in touch and one of our reps can help figure out the travel solutions you need. Talk with us.

Inbound Care & Telesales

Each call is an opportunity

Outbound Telesales

We are PACE-SRO certified and know what works

Technical Support

Secure, always-on technical support

Customer Retention

Better customer lifecycle management

When you need accurate customized reports

You can rely on Bernard to schedule and create custom reports to make sure you get the data crucial to management reporting and analysis.  

We work with some of America’s largest companies; we’re masters of data-mining and reporting.  All activity and call recordings are stored in Bernard’s enterprise data warehouse and can be configured and delivered to you on-demand, anytime.

We generate results for the travel industry

We provide bilingual support from domestic and nearshore facilities for airfare, hotel and events clients.