Want To Work At Bernard?

Work in one of our call centers
or at home

We are looking for great talent!

Bernard has call centers in both Florida and Utah, as well as overseas. In America we also offer you the ability to work at home in some circumstances.

If you are looking for an exciting career in inbound or outbound -
see our current openings

Passionate about sales

Be the sales professional every caller wants helping them!

Sales are at the center of everything we do at Bernard. It is why our clients hire us and it is what makes us different from other contact centers.

We’ll build your sales skills at Bernard and provide a great place to work:

Professional standards and a respectful work environment.

Benefits, superior training and continuous learning opportunities.

Promotions for those who work hard, continuously improve, and meet their goals.

At Bernard, you’ll be working as a call center sales professional representing some of America’s largest and most successful brands. We’ll teach you how to sell — giving you skills and experiences that will benefit you throughout your working life.

The People Place

We are in the ‘people’ business, delivering “extra-mile service” that stands out. We want customers to appreciate it, remember it and tell their friends and family about it.

But we know delivering that caliber of service depends entirely on people: our team members, our clients and their customers. Asking our team members to consistently go the extra mile means it’s only right that we also go the extra mile
for them.

Keeping you engaged and creative is our job.

It’s why commit to competitive salaries, supportive benefits, and a fun, dynamic work environment.

It’s why we provide on-going training opportunities and monthly team
building activities.

And it’s why we recognize the
need for work-balance.

If you want to be recognized for your hard work, entrepreneurial spirit and ideas,
join Bernard.

The benefits for you

A job should recognize that you also have a life.

Full time employees of Bernard enjoy a full range of benefits including medical, dental and vision plans as well as disability and life insurance.

In addition, for our work-at-home employees, how about a real career with huge lifestyle benefits?

You can stay in the place you love and work from home. On top of that, you’ll save money on clothes and gas as well as a lot of time, since you won’t be commuting. Reducing your environmental footprint isn’t bad either.

Bernard is an equal opportunity employer. All applicants will be afforded equal opportunity without discrimination because of race, color, national origin, religion, gender, veteran status, age, sexual preference, marital status
or disability.

Support for Veterans and military spouses

Since 2010, Bernard has worked closely with the U.S.O., the Wounded Warrior Project and the National Military Spouse Network to provide jobs for our nation’s veterans and their spouses.

As an American company, we believe that part of our charter is to employ other Americans. With the talents of our veterans and military spouses we want to build our company and our country while they build their future.

Frequently Asked Questions

Does Bernard hire agents in every state?

Almost.  Currently there are 11 states we are not hiring from:  Alaska, California, Colorado, Connecticut, Hawaii, Massachusetts, Oregon, Nevada, New York, Rhode Island, and Washington.

How many hours can I work?

As a full time employee you can work up to 40 hours per week. As a part time employee you can work up to 30 hours per week.

How are agents paid? How often?

Bernard agents are paid bi-weekly.  Our agents are paid hourly including time for training, breaks, and after-call work.   Bernard agents do have the option to sign up for direct deposit or can receive pay on a direct debit card.

What are the keys to success for Bernard agents?
  • Agents that successfully manage their home-based offices share the following traits:
  • They are professional and capable of providing a high level of service
  • They enjoy the benefits of working from home such as savings on gas, oil changes, car maintenance, and the opportunity to wear their slippers to work!
  • They are positive and optimistic
  • They are flexible and adaptable to changing client needs
  • They are tolerant and accepting of differing view points
  • They are even tempered and handle objections well
  • They are computer savvy
How old must I be to be considered by Bernard?

You must be 18 years of age or older to be considered by Bernard.

Do I have to be a legal resident of the United States?

To work in one of our US call centers or at home in the United States, Bernard requires that all Agents legally reside in the United States.

Can I live in Canada?

Bernard does not employ individuals in Canada at this time.

Are there minimum hours or a minimum amount of calls that are required?

Scheduling time varies. Part time employees should expect to be scheduled for up to 30 hours per week.  Full-time employees can expect to work up to 40 hours per week.  Please note that schedules can vary based on changing client needs.

What type of paperwork is required?

As with any job, paperwork specific to the employees’ ability to work, taxes, identification information, and acknowledgment of policies and procedures specific to employment.  Examples of required paperwork include: Signed offer letter, Consent to Conduct a background check, and I-9 form (and supporting documents).

Can I use a MAC computer?

Macintosh computers are not compatible with the some of our required work applications. However, any computer owner can purchase a Windows Operating System and install it on their Mac!

What are the internet connectivity requirements?

Our current requirements are 8 mbps of download speed.  The faster the internet speed, the better!

Can I use my home telephone to receive calls as an Agent?

Bernard does not require agents to have a dedicated phone line.  All calls are routed to agents using Voice Over IP technology.

Can cell phones be used for incoming calls?

Absolutely not. Incoming and outgoing calls will only be delivered via Voice Over IP technology on your computer.

Does Bernard provide Agents with the physical tools to perform services?

As a home-based agent you are responsible for providing and maintaining all equipment such as your computer, headset, and your internet service. Remember, these services are tax write-offs!

What kind of a headset do I need to purchase?

The preferred headset is the Logitech H390 USB PC Headset. It retails from around $30-$40. If you elect to use a different model, please keep in mind the headset used MUST be a USB headset.

What type of employment does Bernard provide?

Bernard current provides W-2 employment.

Can I work when I travel or while I am on vacation?

Bernard requires that agents only work on the approved PC that pass the PC System Check during the hiring process.  Should you desire to work from a new PC, you will need to submit a new PC System Check.

Does Bernard reimburse work-at-home Agent expenses?

No. Bernard compensates their agents fairly. It is the Agent’s responsibility to provide equipment and materials to maintain their approved home based office.

How can I generate additional revenue?

Bernard pays an hourly rate, plus agents have the opportunity to earn SPIFs (Special Performance Incentive Funds) or other incentives based on sales performance.

Does Bernard use performance metrics?

Yes.  Bernard has several performance metrics such an agent’s average handle time, CPH (calls per hour) sales conversion percentage, and RGU (Revenue Generating Unit) yields.

If I am selected as a Bernard Customer Service or Telesales Representative and am invited to training, when I will receive my first pay check?

Time spent in training is paid time.  Bernard pays employees according to a biweekly payroll calendar. When you receive pay is dependent on your start date and where you fall in payroll calendar.

What is a Staffing Specialist and how do they help me?

Staffing Specialists essentially make up the monitoring hub of the Contact Center.  Staffing Specialists work to ensure that scheduling requirements are met according to our obligations to our clients.  Thus, all matters related to scheduling rest with the team of Staffing Specialists or Workforce Management.  Staffing Specialists take care of employee concerns such as Paid Time Off (PTO), Emergency Absences, Holiday Scheduling, Tardies, etc.  All contact with Staffing Specialists must be made through the appropriate established process.

What are the requirements of a work at home environment?

Although we offer our employees the convenience of a work-at-home position, we are still a business in every sense of the word and we must ensure that customer contact is always in keeping with professional standards.  Certainly, children crying or playing and dogs barking in the background would not be the acceptable standard for a customer service center.  Additionally, quality is of the utmost importance to us, so it is important for the employee to work where he/she is not distracted and in an environment that is quiet and free of background noise.

How will I be trained?

Training will occur via a live webinar or on-site in one of our facilities.  Your training class will be conducted by a live training specialist and you will be in the company of your teammates.   You will continue to be responsible for logging in on time, actively participating and making valuable contributions to the learning process, and remaining attentive during the training course.  The guidelines for background noise are applicable in training as well.

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