WHAT DOES THIS MEAN FOR YOU?
Happy, motivated, and hardworking employees produce high-quality work that truly feels like an extension of your business.
The U.S. Leadership Team
The Bernard U.S. executive team is full of great people with a passion for what they do and an enthusiasm that’s contagious. Collectively they have more than 100 years’ experience working in contact center operations and sales. There isn’t much this team doesn’t know about contact centers and they are only too happy to prove it if you give them a call.
MATT ZEMON
President, Chief Executive Officer
Bernard is led by Chief Executive Officer Matt Zemon. Matt has more than 20 years of customer service, operations and sales experience. Under his leadership, Bernard has been named one of the "Top 10 places in the cable industry to work" by CableFax magazine, one of the world's "Most Democratic Organizations" by WorldBlu and has won numerous industry awards for sales and service excellence. He is the Chairman of the Jobs4America coalition and has been a board member of Entrepreneurs’ Organization (EO) Raleigh Durham for 5 terms. When not working Matt is an avid music fan, traveller and photographer.
THERESA LESLIE
Chief Operations Officer
With over 18 years of cable and telecommunications industry experience, Theresa has in-depth knowledge of all aspects of our business.
Theresa’s career began on the front-line as an agent many years ago and continues to soar. From contact center operations and business analysis support to consulting and financial operations management, Theresa’s experience has brought exceptional results. Her wealth of knowledge and experience are invaluable resource for our clients as well. Theresa’s focus on quality, accuracy, and maximizing efficiency is part of everything she does, and it is instilled in our company.
BRACKEN MAYES
SVP of Customer Experience and In-Bound Contact Center Operations
People are the cornerstone of exceptional customer experience across all channels at Bernard. The Operations team delivers superior results in sales, retention, data integrity, and customer care focusing always on the best customer experience in the industry. Contact Center Operations is led by Vice President Bracken Mayes. Bracken is a graduate of Turner Law School at North Carolina Central University, earning her Juris Doctor. Years of legal research and client advocacy, a background in Educational Leadership, and more than 10 years in leadership prepared Bracken to drive positive results for Bernard's clients. Bracken joined the Bernard team in 2008.